Customs Brokerage for E-commerce and DTC Brands

De minimis is gone. Every shipment now requires formal customs entry. Greenwich Mercantile gets DTC brands through the transition — with modern tools, flat pricing, and none of the complexity.

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The $800 de minimis threshold is gone.

The duty-free exemption for low-value imports has been suspended for all countries. Every cross-border shipment — regardless of value — is now subject to duties and formal customs entry. If you were shipping under Section 321, you need a new process.

51% of cross-border e-commerce brands cite customs as their hardest challenge.

Most DTC brands built their supply chains around de minimis. Transitioning to formal entry means new filings, new costs, and new compliance obligations that didn't exist six months ago.

HTS misclassification costs more than ever.

With tariffs stacking to 40% and beyond, a wrong digit in your HTS code doesn't just mean an overpayment — it means CBP flags, potential penalties, and delayed shipments. Classification accuracy is the foundation of your landed cost math.

Legacy brokers weren't built for e-commerce.

Traditional customs brokers are built for container-load importers with logistics teams. DTC brands need a broker that works at e-commerce speed, with transparent pricing and a self-service portal — not faxes and phone trees.

What We Handle for E-commerce Brands

Formal Entry Setup

We register you as an importer of record, set up your ACE portal access, and file your first formal customs entries — the complete transition from de minimis to compliant importing.

HTS Classification

Expert-led tariff classification for your full product catalog. Accurate codes from day one — no overpaying, no compliance flags.

Duty & Landed Cost Optimization

We analyze your product lines to identify legal duty reduction opportunities. Know your true landed cost before you set your prices.

ISF Filing

Every ocean shipment requires an Importer Security Filing at least 24 hours before loading. Late or missing ISFs trigger $5,000 penalties per violation.

Self-Service Portal

Submit documents, track filings, and monitor shipment status through our portal. Or just email us your documents — whatever works for your workflow.

Ongoing Compliance Monitoring

Tariffs change. HTS codes get reclassified. New trade actions launch. We monitor the landscape and flag anything that affects your products.

Frequently Asked Questions

Do DTC brands need a customs broker?

If you're importing products into the United States — yes. With the de minimis threshold suspended, every shipment requires formal customs entry, regardless of value. A customs broker files your entries, classifies your products, and ensures you're compliant with CBP and any applicable partner government agencies.

What happened to de minimis?

The $800 duty-free threshold for low-value imports (Section 321) has been suspended for all countries. Every cross-border shipment into the U.S. is now subject to duties, taxes, and formal customs entry requirements. Brands that previously shipped under de minimis must now file formal entries for every shipment.

How do I file a formal customs entry for the first time?

You need an importer of record number, ACE portal access, proper HTS classification for your products, and a customs broker to file entries on your behalf. Greenwich Mercantile handles the complete setup — most brands are filing within an hour of onboarding.

How much are import duties for e-commerce products?

Duty rates depend on your product's HTS classification and country of origin. With tariff stacking in 2026, effective rates on some product categories exceed 40%. Greenwich Mercantile provides accurate classification and identifies legal opportunities to reduce your duty spend.

How much does a customs broker cost for e-commerce?

Greenwich Mercantile charges a flat $100 per filing — any product, any value, any origin. No volume minimums, no surcharges, no hidden fees. You know exactly what you'll pay before your cargo moves.

Can I still use Section 321 for any shipments?

The de minimis exemption has been suspended for imports from all countries. All shipments entering the United States now require formal customs entry and are subject to applicable duties and taxes. There are currently no exceptions based on shipment value.

De Minimis Is Gone. Your Next Shipment Needs a Broker.

Book a free 30-minute consultation. We'll set up your formal entry process and get you filing — fast.

Book a Free Consultation